Db 389 Privacy Policy — Your Data Is Safe With Us
Last updated: January 2025
Learn how we view your data
Db 389 believes that every user's personal data is their own asset, and protecting it is our foremost responsibility. When you register on our platform or use any of our services, you voluntarily provide certain information, and we use that information solely to improve your experience. We never sell your personal data to third parties or share it without authorization. This Privacy Policy applies to all users in Bangladesh and is consistent with the applicable data protection regulations of Bangladesh. If you have any questions about our policy, please contact our FAQ View page.
What Data Is Collected
Your name, email, mobile number, and date of birth are collected at the time of registration. National ID or passport details may be requested for identity verification. Payment method information is stored for financial transactions. Device information, IP address, and browsing activity may be automatically logged while using the platform. This information is used solely to improve service quality and ensure security.
How Your Data Is Used
Collected data is used to manage your account, process transactions, and provide customer support. Data is analyzed to ensure platform security and prevent fraud. Usage patterns are reviewed to create a personalized experience tailored to your preferences. Data may also be used to fulfill legal obligations and comply with regulatory authority directives. We never sell your personal data to advertisers.
Data Protection Methods
Your data is protected with SSL encryption technology, which prevents third-party access during data transfer. Our servers undergo regular security audits and follow the latest cybersecurity standards. Only authorized personnel can access your data for specific purposes. Automated alert systems are activated upon detection of suspicious activity. We ensure 24/7 security monitoring to keep your account protected at all times.
Your rights & cookie policy at a glance
User Rights
- The right to request access to your stored data.
- The right to request correction of inaccurate data.
- The right to request data deletion under certain circumstances.
- The option to opt out of marketing communications.
- The right to object to the processing of your data.
About Cookie Usage
Our platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your login information. We use only necessary and functional cookies — advertising tracking cookies are not used. You can control or delete cookies at any time through your browser settings. However, disabling cookies may limit some features.
Sharing Data with Third Parties
Db 389 never sells or transfers your personal data to third parties for commercial purposes. However, limited data may be shared with trusted payment gateway partners for payment processing, who adhere to the same privacy standards. Data may be disclosed in response to lawful requests from government or regulatory authorities in accordance with Bangladesh law. In such cases, we always share only the minimum necessary information and exercise the utmost caution to protect your privacy. All our partners are contractually bound to comply with data protection obligations.
Privacy Questions Answered
Your data is retained for as long as your account remains active. Even after account closure, certain data may be kept for a specified period due to legal and regulatory obligations. Financial transaction records are retained for the period required under Bangladesh's financial regulations. Once the specified period has passed, data is securely deleted or anonymized. For more details about data retention, please visit our FAQ View page.
Yes, you can request the deletion of your personal data at any time. However, due to legal obligations, some data may not be deletable before a specified period. To make a request, contact our support team and the process will begin after identity verification. Requests are typically completed within 30 business days of receipt. Once your data is deleted, access to your account will no longer be possible.
If any significant changes are made to the Privacy Policy, we will publish a notice on the platform and attempt to send a notification to your registered email. The date of any update will always be shown at the top of this page. Continued use of the platform after changes have been made will be considered your acceptance of the new policy. We recommend visiting this page regularly. If any change is not acceptable to you, the option to close your account remains open at any time.